Case study · Debt recovery
ICARUS
Integrated Cashflow and Recovery Utility Solutions
A secure debt recovery platform with dedicated portals for administrators, staff, clients and debtors.
- Web platform
- Multiple portals
- Online payments
The challenge
Debt recovery is compliance-heavy work with several very different groups of people involved, and generic tools leave teams bending their process around the software.
Every case needs a clear record of what was said and when, while the people who owe money need a simple and respectful way to resolve it.
What we built
ICARUS brings the whole recovery process into one platform, with separate portals giving each group of users the access, workflows and self-service tools they need.
Workflows and communications are automated, and every interaction is logged, so staff can spend their time on the cases that need a person.
Inside the product
Key capabilities
Multi-portal platform
Dedicated portals for administrators, staff, clients and debtors, each with tailored access.
Workflow automation
A visual workflow builder drives automated email, SMS and letter communications.
Self-service payments
Debtors can settle securely online or set up payment plans that collect automatically.
Real-time reporting
Live dashboards, ageing analysis and exportable data across the whole portfolio.
Security and compliance
GDPR-aligned data handling, PCI-DSS SAQ-A card processing and role-based access control.
Auditable communications
Templates, internal messaging and live chat, with every interaction logged.
The result
- One platform across the entire recovery process
- Self-service for debtors and clients, reducing manual admin
- A full audit trail behind every case
Have a process that should be software?
Tell us how the work gets done today. We will come back to you within one business day.